Shipping & Delivery
BONSAI INC aim to keep shipping as cheap and fuss-free as possible. And more importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.
Do you offer free shipping in Singapore?
At the moment we do not offer free shipping in Singapore. But we do have free shipping promotions (T&C applies) from time to time.
Terms & Conditions
• If you return items from an order which enjoyed free shipping, and your total order value is below $50, the shipping & handling fee of $2.00 will be deducted from the amount refunded for your returned items.
• We reserve the right to change or discontinue free shipping at any time.
Do you ship internationally?
No, currently we do not ship internationally.
How much does shipping cost?
Shipping costs depend on the type and number of products you purchase as well as which country you are sending it to. You will be furnished a quotation at checkout.
How long will it be before I receive my order?
For Singapore orders. You can expect to receive your order within 3-5 working days.
Will I have to sign for my package?
Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.
What if I am not home when my package arrives?
You will receive either a notice slip indicating that you can collect it at the nearest post office or a call/email for re-delivery arrangements. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.
What is the delivery time?
We use local couriers to facilitate the delivery of our orders, therefore it would usually take place between 9am-6pm from Mondays to Fridays.
How do I change my address or cancel my order?
If you’ve just finished placing your order, please call us and we’ll try to modify your order. If more than two hours have passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance as soon as possible.
My items have yet to arrive. What should I do?
Normally, you should receive your item within 2-3 days or 7-9days depending if we have the item at our warehouse. In the event like this, send us an email here with the shipping address and Order ID so that we can check your delivery status with our courier.
Do you ship to PO Boxes or Military addresses?
No we do not ship to PO Boxes, mailboxes or military addresses.